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Common Questions

Questions about Therapy Services

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Who is the service for?

The therapy service is primarily provided to adults aged 18 and over. Adolescents will be considered with the consent of their parents.

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If you have more questions about Think Psychology services or wish to contact us for any reason, please complete the form below, or call us on 0121 663 1033, or send an email to

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What is CBT?

CBT is a particular branch of psychotherapy that has evolved gradually over the last century or so. Principally, it involves paying attention to the links that exist between our thoughts, emotions, behaviours, physical sensations, and our surrounding environment. One of the main ideas is that all of these are linked in one interactional system and that to help someone who is experiencing distress requires an understanding of how all of these things fit together. For example, if I feel the physical and emotional experience of anxiety in a particular situation, it will influence my behaviour in that I might want to escape or avoid that situation. It is also likely that the reason I am anxious is that my mind is thinking anxious thoughts and telling me that this is a situation that I should be scared of. All of these things need to be considered together if I am to overcome my anxiety and focus on the things that really matter to me.

CBT is usually delivered as a face-to-face talking therapy. It is an active and collaborative form of therapy in which the client is seen as having expertise in relation to their situation, and the therapist is seen as having expertise in psychology. It is the active collaboration of these two experts that helps move the client’s situation forward. There is an emphasis on both parties contributing in sessions, and there is the expectation that the client will also undertake some work on their own between sessions. You can read much more about CBT at https://www.babcp.com/Public/What-is-CBT.aspx

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If you have more questions about Think Psychology services or wish to contact us for any reason, please complete the form below, or call us on 0121 663 1033, or send an email to

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How many sessions will I need?

Without meeting with you to discuss your particular situation, it is difficult to give a definitive answer to this question. However, CBT is designed to be structured and time-limited, so it is usual for us to agree on a specified number of sessions in the first instance, although this is open to review as things progress. We are guided by the evidence base for the use of CBT with various different clinical presentations, although the average number of sessions required for a noticeable improvement in emotional distress is between 8-12.

Occasionally, our clients desire a more open-ended approach, which we are happy to discuss.

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If you have more questions about Think Psychology services or wish to contact us for any reason, please complete the form below, or call us on 0121 663 1033, or send an email to

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How much does it cost?

If you are interested in receiving therapy from Think Psychology, please contact us either by telephone or email, at which point we will discuss cost with you. We are committed to providing a competitively priced service, and reductions are available in certain circumstances. We will happily offer a reduced rate to existing clients of Barefoot Birmingham.

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If you have more questions about Think Psychology services or wish to contact us for any reason, please complete the form below, or call us on 0121 663 1033, or send an email to

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What if I miss an appointment?

Unless waived or otherwise negotiated by mutual agreement, if you do not attend for a scheduled session, or you cancel giving less than 24 hours notice, the full fee for the session will be charged. If you arrive late for your session, the full fee will still be charged, and due to the therapist's other commitments, unfortunately the time cannot be extended.

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If you have more questions about Think Psychology services or wish to contact us for any reason, please complete the form below, or call us on 0121 663 1033, or send an email to

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How do I make a payment?

There are several methods to pay for sessions. Standard procedure for payment to your therapist is via invoice at the end of each calendar month. You will be charged for any sessions you have had that month at the rate agreed at the start of your therapy. Payment can be made via cash or cheque at the beginning of the subsequent session.

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If you have more questions about Think Psychology services or wish to contact us for any reason, please complete the form below, or call us on 0121 663 1033, or send an email to

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What are the boundaries of confidentiality?

The therapist-client relationship is essentially one of a confidential nature, although this is not absolute. Generally speaking, no information relating to your sessions will be passed to anyone else unless you give written permission to do so. However, there are some exceptions whereby confidential information would be released, even in the absence of your consent.

These include:

  1. All health care professionals have a duty to act when there is a danger to the client or any other member of the public. This generally means that the therapist may involve others when it is necessary to protect the client or another person. For example, if you were to state that you were actively intent on harming yourself or another person, other relevant authorities will be informed. You would always be informed if this were the case.
  2. The law requires that health care professionals report instances where they believe a child or children are in danger of harm, for example, through abuse or neglect. Therefore, if in the course of your sessions you release information pertaining to actual or potential harm to a child, the relevant authorities will be informed. The law also dictates that professionals might have a duty to disclose matters that relate to the prevention of terrorism.
  3. Health care professionals do consult with one another from time to time. The most frequent example of this is with respect to the therapist's supervision, where they will discuss case material with their supervisor in the interests of providing a better service to their clients. Where practical, such material is conveyed without identification. At other times, identification may be necessary, for example if another therapist is covering phone calls in the absence of your therapist. Finally, case material is sometimes used in training, research, or the writing of academic papers. This is always done with any identifying information removed and with great care and respect for your privacy. In the latter case, your consent would be always sought.
  4. In response to a Court order a therapist must testify or release any records that are kept about you.

    1. The therapist would make every effort to discuss any such breaches of confidentiality with you. Any other release of information requires your consent.

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If you have more questions about Think Psychology services or wish to contact us for any reason, please complete the form below, or call us on 0121 663 1033, or send an email to

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Will I receive an emergency service?

Think Psychology does not provide formal emergency services. However, they will be available as much as is reasonably possible during normal working hours. You may call the contact number at any time and leave a message if the therapist is not available to take your call. Calls will be returned as promptly as possible, dependant on the therapist's other working commitments. Evening and weekend calls will usually be returned during the next business day. If your therapist is likely to be away for an extended period you can be expect to be informed of this when you call, in addition to being informed of their expected date of return. If you find yourself in an urgent situation, make a judgement about the prudence of waiting for a return call from your therapist verses contacting another emergency/crisis service or attending your local Accident and Emergency department for immediate care. The Samaritans provide a support service 24 hours a day for people who experience feelings of distress or despair, including those that could lead to suicide. They can be contacted by phone on 08457 90 90 90 or you can email jo@samaritans.org.

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If you have more questions about Think Psychology services or wish to contact us for any reason, please complete the form below, or call us on 0121 663 1033, or send an email to

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